How We Handle Payment

1. How Payment Works

Approved Auto Transport processes all customer payments securely by credit or debit card before your vehicle is dispatched to a carrier. There is no cash exchange at pickup or delivery. There is no COD. You will never be asked to hand money to a driver.

2. What You Pay and When

Your shipment has two cost components, both disclosed upfront and confirmed in writing before anything moves:

Broker fee — Approved Auto Transport's service fee for sourcing, vetting, and managing your carrier. Confirmed at booking.

Carrier cost — the rate paid to the carrier operating your transport. Confirmed at dispatch.

No payment is collected until a licensed, insured carrier is assigned and confirmed for your shipment.

3. No Deposit Until Carrier Confirmed

We do not collect a deposit at the time of quote or booking. Payment is only processed after a carrier has been vetted, assigned, and confirmed for your specific shipment. If no carrier is assigned, no payment is collected.

4. Payment Method

We accept all major credit and debit cards. Payment is processed securely through our payment platform. Your card information is never stored by Approved Auto Transport.

5. Itemized Invoice

Following dispatch confirmation, you will receive an itemized invoice showing your broker fee and carrier cost as separate line items. This documentation is provided so you always know exactly where your money goes.

6. Refunds

Approved refunds are processed to the original payment method within 2 to 5 business days. See our full Cancellation & Refund Policy for applicable terms.